PRIVACY POLICY

Effective Date: January 1, 2020

Last Updated: October 12, 2026

Biostar Organix Healthcare Association, PMMA ("Biostar Organix," "we," "us," or "our"), an unincorporated association, owns and operates the biostarorganix.com website. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website or use our services, including the Maintenance Care Program (MCP).

1. INFORMATION WE COLLECT

Personal Information. We may collect the following when you register, subscribe, or contact us:

Name
Email address
Phone number
Mailing address
Professional credentials and license information
Payment and billing information
Practice name and location

Usage Data. With your Analytics consent, Google Analytics collects information about visits and page activity, such as browser and device information and pages viewed. Essential service and security data may still be processed to operate the website.

Cookies and Live Chat. Essential storage supports sign-in, your shopping cart, and saving privacy choices. Google Analytics loads only after Analytics consent, and Crisp loads only after Live chat consent. Optional categories start disabled. Choices are remembered for up to 180 days and can be changed through Cookie settings in the footer or on payment pages.

Turning off a service that has loaded clears its accessible site cookies and storage and refreshes the page to stop it. Save unfinished forms first. Account and cart information is preserved; withdrawal does not delete information already sent to a service. Website fonts, Font Awesome, and Bootstrap are hosted locally.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

Provide, operate, and maintain the Maintenance Care Program (MCP) and related services
Process transactions and manage your account
Communicate with you about your membership tier, support requests, and service updates
Send administrative information, including program changes and policy updates
Provide customer support
Analyze usage to improve our website and services
Comply with legal obligations

3. SMS/TEXT MESSAGING

By providing your phone number and consenting to receive text messages from Biostar Organix, you agree to receive SMS communications related to your Maintenance Care Program membership, including appointment reminders, service notifications, and support updates.

Message frequency varies.
Message and data rates may apply.
Reply STOP to any message to opt out. Reply HELP for assistance.
For support, contact us at info@biostarorganix.com or call +1 (800) 787-6404.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Your consent to receive text messages is not a condition of purchase or membership. You may opt out at any time by replying STOP.

4. INFORMATION SHARING AND DISCLOSURE

We do not sell your Personal Information. We may share your information in the following circumstances:

Service Providers. We may share your information with third-party vendors who perform services on our behalf, such as payment processing, email delivery, hosting, and analytics. These providers are contractually obligated to use your information only as necessary to provide services to us.

Legal Requirements. We may disclose your information if required to do so by law, or in response to valid requests by public authorities (e.g., a court order or government agency).

Business Transfers. In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.

With Your Consent. We may disclose your information for any other purpose with your consent.

5. DATA RETENTION

We retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. DATA SECURITY

We implement reasonable administrative, technical, and physical security measures to protect your Personal Information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the right to:

Access, correct, or delete your Personal Information
Object to or restrict processing of your data
Request data portability
Withdraw consent at any time

To exercise these rights, contact us at info@biostarorganix.com.

California Residents (CCPA). You have the right to know what Personal Information we collect, request its deletion, and opt out of its sale. We do not sell Personal Information. To make a request, email info@biostarorganix.com with the subject "California Privacy Request."

8. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policy of every website you visit.

10. DO NOT TRACK

Our website does not currently respond to "Do Not Track" signals from browsers.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our website after any changes constitutes acceptance of the updated policy.

12. CONTACT US

If you have any questions about this Privacy Policy, please contact us:

Biostar Organix Healthcare Association, PMMA19425 Soledad Canyon Road, Suite 492, Santa Clarita, CA 91351 | Email: info@biostarorganix.com | Phone: +1 (800) 787-6404