Your Solution Partner
in Practice Care
Direct access to the people who build the technology you use every day — from hardware manufacturers to software developers.
More Than a Vendor — We're Your Solution Partner
When you purchased your software, you gained something most practitioners never get: direct access to the manufacturer of the hardware and the developers of the software. Biostar Organix is not just a vendor — we are your solution partner, connecting you directly to the people who build and innovate the technology you use every day.
Your Maintenance Care Program is more than a support plan — it is a community junction where you participate in cutting-edge development. Be among the first to access new features, provide feedback that shapes future releases, and stay ahead of the curve.
Our staff now operates in two shifts, covering most time zones around the world. Whether you're in North America, Europe, Asia, or beyond — help is available when you need it.
"The software you already own determines what you can do. Your Maintenance Care Program determines what you will do."
Global Support, Around the Clock
Our staff operates in two shifts covering most time zones worldwide. Help is always available when you need it.
Supercharge Your Practice
Unlock broadcasting, professional client reports, personalized playlists, and continuous updates that keep your practice modern.
Extended After-Warranty Care
Device inspection, loaner access during repairs when available, and one-way covered shipping — so downtime never disrupts you.
Energy with Love
No practitioner should be left behind. Biostar offers limited sponsorships each year through our Energy with Love program.
A Program for Every Practitioner
Biostar Organix offers a Maintenance Care Program (MCP) designed to support practitioners at every level of their practice. From the RAR Rescue & Recovery plan at just $17/month, to the comprehensive PRO tier for clinics and training centres — each program is structured to provide the tools, support, and resources you need.
Consider this: just 2–3 support incidents per year covers the entire cost of a STANDARD (APX) program — and that is without counting any of the added software features, professional reports, training library access, or extended warranty benefits.
All MCP tiers include access to our dedicated support team. Full maintenance programs are designated for a single named user per PC license.