Maintenance Care Programs
Compare plans, discover benefits, and select the ideal program for your clinic
| SELF-SERVICE (Software Purchase Only) | RAR Discount Program $17/month | STANDARD Maintenance Care Program (APX) $75/month | EXPERT Maintenance Care Program (EPX) $125/month | PROFESSIONAL Maintenance Care Program (AMS PRO) |
|---|---|---|---|---|
| Perpetual License + 1 PC + Included with Software Purchase | Pay-As-You-Go Support | NLS + QRS Support + 1 PC License | NLS + QRS + SBX Support + 1 PC License | Multi-System License + Up to 3–4 PCs + $200–$400/month (by contract) |
| Your software purchase includes a permanent license – here is what that means for you | Rescue And Recovery – A discount program for practitioners who need occasional support without a full maintenance commitment | Comprehensive support with software updates, training access, and add-on modules | Everything in STANDARD plus extended hours, cloud backup, and advanced sound therapy tools | Everything in EXPERT plus multi-PC licensing, Development Time, professional database, and co-branding options |
| Ideal For | Ideal For | Ideal For | Ideal For | Ideal For |
| Users who can manage their own software environment, do not require ongoing support, and are comfortable operating without updates or troubleshooting services | Practitioners with stable systems who require minimal support and prefer to pay only when issues arise. Perfect for those who maintain their own backups and are comfortable with NLS software but want emergency access to support when needed. | Active practitioners who want current software, regular support, and access to training resources. Perfect for those building their practice or who need reliable assistance during business hours. | Established practitioners who need extended support hours, data protection, and access to advanced sound therapy and analysis tools. Perfect for those running a full-time practice. | Multi-practitioner clinics, training centres, and established practices requiring multiple system licenses, custom development, professional-grade databases, and brand integration options. |
| Support Availability | How It Works | Support & Warranty | All STANDARD Benefits Included, Plus: | All EXPERT Benefits Included, Plus: |
| Without an active Maintenance Care Program, support is limited to: • Ensuring your system and license can start up from the original installation point • Complimentary view-only assessment and advisory guidance | For just $17/month, you receive a $200 credit toward your first support incident plus 10% off all additional services. When an emergency arises, we can get to work right away – your first incident is already covered up to $200. No waiting, no delays. | ✓Help Hours: Monday–Friday, 9:00 AM – 5:00 PM EST ✓NLShelp Live Chat via Aether or Telegram ✓Extended Warranty – 1 unit replacement (same year) ✓Lost Key replacement – included (1x per year) ✓Move Install – included (1x per year) ✓Break-Fix PC – included (2x per year) | Extended Support ✓Extended Hours: Sunday–Friday, 8:00 AM – 7:00 PM EST ✓Priority response and dedicated support | Multi-System Licensing ✓Flexible licensing mix: NLS, QRS, MRS combinations ✓Support for up to 3–4 PC licenses under single program |
| SELF-SERVICE (Software Purchase Only) | RAR Discount Program $17/month | STANDARD Maintenance Care Program (APX) $75/month | EXPERT Maintenance Care Program (EPX) $125/month | PROFESSIONAL Maintenance Care Program (AMS PRO) |
|---|---|---|---|---|
| What's NOT included | Program Benefits | Software & Training | Cloud Services | BiostarQ Professional Services |
| • Software repairs, upgrades, or patches • Troubleshooting or break-fix services • Access to newer versions or modules • Cloud backup or data recovery services | • $200 credit applied to your first support incident • 10% discount on all additional services • 1-Day response via NLShelp Live Chat through Aether Connect • Support for NLS Software Package (v20.3) • 7-day incident resolution goal (best effort) | • Newest NLS Software Package (v20.3) – always current • Access to LearningNLS.com via Aether • Biostar Atlas Included (by request) • In-App Add-on EXE Modules v20.5+ (using META BC) • Qtuin – Chakra Aura analysis • Wellness Suite – Foods, Burduns, Affirmations • Vitamins, Minerals, Amino Acids, Heavy Metals • Timeline Harmonics 1.0 | • Weekly Cloud Backup – automatic backup of user data (by request) | • QRS Professional Database 6.46 (20.5) – most comprehensive database • Exclusive Templates (AMS/MFG) • Report Co-Branding – add your logo and address to reports |
| Need Active Support? | Service Pricing (After $200 Credit) | Veterinary Add-on (v21.5) | Enhanced Veterinary Add-on (v21.5) | Development Resources |
| • $400 per-incident service fee for active problem resolution • If the issue requires a newer software version, enrol in an MCP for updates | • Install software on new PC – standard pricing • Recover lost license key – $100 • Restore files via USB – $200 • Break-Fix – standard pricing • All services receive 10% RAR discount | Choose one: Canine, Equine, or Feline module (by request) | All three modules: Canine, Equine, AND Feline (by request) | • 6 hours of Development Time – build custom features and integrations • Priority access to professional services team |
Core Plan Features
| Feature Category | RAR Discount Program | STANDARD (APX) | EXPERT (EPX) | PRO / AMS PRO |
|---|---|---|---|---|
| Monthly Fee | $17/month | $75/month | $125/month | $200–$400/month (by contract) |
| License Scope | Per incident only | 1 PC License | 1 PC License | 3–4 PC Licenses |
| Ideal For | Practitioners needing occasional support and who manage their own systems | Active practitioners who want current software, support & training access | Full-time practitioners needing advanced tools, extended hours & backups | Clinics & training centres needing multi-system licensing and custom development |
| Support Type | Pay-as-you-go | Scheduled Business Hours | Extended Hours + Priority Response | Priority enterprise support |
| Support Hours | 1-day response via NLShelp Live Chat (Aether) | Mon–Fri, 9 AM–5 PM EST | Sun–Fri, 8 AM–7 PM EST | Priority queue |
| Included Support Incidents | None – incidents billed per event | Break Fix (2x/yr), Lost Key, Move Install | All STANDARD + Priority escalation | All EXPERT + multi-system support |
| $200 Credit | 10% on additional services | ✓ First incident only | 10% on accessories & supplements | 10% on accessories & supplements |
| Discounts | 10% on additional services | 10% on accessories & supplements | 10% on accessories & supplements | 10% on accessories & supplements |
| Software Updates | ✗ Not included | ✓ Included | ✓ Included | ✓ Included |
| Cloud Backup | ✗ Not included | ✗ | ✓ Weekly backups | ✓ Weekly backups |
| Training Access | — | ✓ LearningNLS.com | ✓ LearningNLS.com | ✓ LearningNLS.com |
| NLS Software Package (v20.3) | Supported | Always current | Always current | Always current |
| Add-on EXE Modules (v20.5) | ✗ | ✓ 4+ modules | ✓ 8+ Sound therapy tools | ✓ All + OEM templates |
| Veterinary Databases | ✗ | Choose 1 module | All 3 modules (Canine, Equine, Feline) | All 3 + branding options |
| GR3 Database Level | — | Standard DB 6.42 | Expert DB 6.44 | Professional DB 6.46 |
| Beta Access v25 | ✗ | GNX + Web Player + Remedy Tests | STANDARD access + Timeline Harmonics 2.0 + ReVOX + Qvision 2.0 + ZPM Lab + BodyZones | Full platform + advanced OEM use |
Advanced & Specialty Features
| Feature Category | RAR Discount Program | STANDARD (APX) | EXPERT (EPX) | PRO / AMS PRO |
|---|---|---|---|---|
| Sound Therapy Suite | ✗ | ✗ | ✓ Bioluner, SoundBiotics, Qtones | ✓ Professional-tier licensing |
| Warranty Benefits | ✗ | Unit replacement, break-fix & lost key / * | Extended warranty + enhanced data protection / * | Priority professional services / * |
| Data Restore / Migration | Paid per incident | ✓ 1 move install | ✓ Included | ✓ Included across systems |
| Co-Branding / White Label | ✗ | ✗ | ✗ | ✓ Report branding, OEM, no-logo hardware |
| Development Time | ✗ | ✗ | ✗ | ✓ 6 hrs/year custom development |
| Manufacturing Licensing Options | ✗ | ✗ | ✗ | ✓ MFG and OEM licenses |
| Best Choice When | You rarely need help and want emergency access only | You are actively scanning and need tools that evolve | You're scaling client services, sound therapy & backup protection | You're running/increasing a multi-therapist or training practice |
* Excludes wear and tear components such as headphones.
SELF-SERVICE (Software Purchase Only)
Perpetual License1 PCIncluded with Software Purchase
| Category | Details |
|---|---|
| Program Description | Your software purchase includes a permanent license that remains valid indefinitely. You may use the software as installed and certified at the time of purchase without any recurring fees. |
| What's Included |
|
| Aether Connect Registration Required |
|
| Security & Compliance | Aether Connect provides advanced security updates and safeguards. Your license grants a limited, non-transferable right to use the software. Any tampering, bypassing, or unauthorized use results in immediate license deactivation. |
| Support Availability (Without MCP) | Very limited – only basic assistance to ensure the system can start from its original installation point, plus complimentary view-only advisory guidance. |
| What Self-Service Does NOT Include |
|
| If You Need Active Support (without MCP) |
|
| Upgrade Recommendation | If you want ongoing support, software updates, training access, and add-on modules, we recommend enrolling in the RAR Discount Program or one of our Maintenance Care Programs |
| Ideal For | Users who are fully self-sufficient, require no updates or troubleshooting, and are confident they will never need technical support or software upgrades. |
Software and Module Catalog
| Name | Description |
|---|---|
| Core Platforms | |
| NLS Software Package (v20.3) | The foundational Non-Linear Systems analysis software for biofeedback scanning and frequency assessment. Provides comprehensive body system analysis through quantum resonance technology. |
| Aether Connect | Secure authentication and license management platform. Replaces legacy Dongle approach with modern security protocols. 30-day license validation, and compliance with industry regulations. |
| LearningNLS.com | Comprehensive online training portal with tutorial videos, certification courses, and educational resources for NLS practitioners. |
| Biostar Atlas | Anatomical reference system with comprehensive localization of scan results. Visual guide for body system navigation. |
| UHS Databases | |
| UHS Standard Database 5.42 (20.2) | Core quantum response database containing frequency signatures for standard analysis protocols. Foundation database for STANDARD tier. |
| UHS Expert Database 5.44 (20.5) | Expanded database with additional frequency signatures, advanced protocols, and extended analysis capabilities for EXPERT tier practitioners. |
| UHS Professional Database (20.5) | Most comprehensive databases available. Includes all Expert features plus professional-grade protocols, research data, and advanced clinical signatures for PRO tier. |
| Analysis Modules | |
| Omere MLS 1A SC | Advanced meta-analysis module for comprehensive biofeedback evaluation. Provides deeper insights through multi-layer signal correlation. |
| Qiune – Chakra Aura | Energy causal analysis and balancing tool. Visualizes chakra alignment and aura field patterns for energetic assessment and harmonization. |
| Wellness Suite | Comprehensive wellness assessment tools including Metatrons (quantum resonance), Quinters (toxin and stress factors), and Affirmations (positive frequency support). |
| Vitamins, Minerals, Amino Acids, Heavy Metals | Nutritional and toxicological analysis suite. Assesses micronutrient resonance patterns and heavy metal burden indicators. |
| Timeline Harmonics 1.0 | Temporal frequency analysis tool that maps resonance patterns across time. Helps correlate current states with historical energetic imprints. |
| Timeline Harmonics 2.0 | Advanced temporal analysis with expanded capabilities. Enhanced algorithms for deeper timeline exploration and harmonic resolution. |
| BodyZones 1.0 (Beta 2025) | Body region mapping and zone-specific analysis tool. Provides targeted assessment of anatomical areas with detailed frequency profiles. |
| Sound Therapy Suite | |
| Biotuner & Squarees | Frequency tuning and wave generation tools for therapeutic sound creation. Creates customized audio frequencies for client sessions. |
| SoundBiotics Suite | Sound-based biotic frequency library. Delivers therapeutic audio patterns designed to support microbiome resonance alignment. |
| Qtones | Customizable tone generation system for sound therapy sessions. Creates personalized frequency compositions based on client analysis. |
| Advanced Tools | |
| ReVOX – Reverse Speech Analysis | Audio reversal analysis tool for examining speech patterns. Reveals subconscious frequency signatures embedded in vocal recordings. |
| Name | Description |
|---|---|
| Visualization & Lab Tools | |
| Stargate Qvision 2.0 | Advanced visualization engine for quantum data representation. Provides intuitive graphical displays of complex frequency analysis results. |
| ZPM StratWave Lab 1.0 (Beta 2025) | Zero-point modulation laboratory for sine wave experimentation. Advanced frequency manipulation tools for experienced practitioners. |
| Remedy Tests 1.0 (Beta 2026) | Resonance testing module for evaluating therapeutic substance compatibility. Matches client frequencies with potential remedies. |
| Veterinary Modules (v21.5) | |
| Canine Module | Dog-specific frequency database and analysis protocols. Tailored scanning profiles for canine anatomy, breed considerations, and common conditions. |
| Equine Module | Horse-specific analysis suite. Comprehensive equine frequency signatures covering performance, structural, and metabolic assessment. |
| Feline Module | Cat-specific scanning and analysis protocols. Specialized frequency database for feline physiology and common health patterns. |
| Next-Generation GNX Series | |
| GNX for Windows or Mac | Next-generation NLS platform for desktop and mobile. Modern interface with enhanced processing capabilities and cross-platform compatibility. |
| GNX Web Player | Browser-based GNX access for cloud-connected analysis. Enables remote sessions and client data review from any web-enabled device. |