Welcome toBiostar OrganixTechnical Support & Professional Education
For Healthcare Members
Biostar Technology offers a Maintenance Care Program (MCP) designed to support practitioners at every level of their practice. From our RAR discount program to comprehensive professional partnerships — each tier is structured to provide the tools, support, and resources you need to deliver exceptional care.
Trusted by 5,000+ active professionals nationwide
Advanced Clinical Technology Assistance
Digital Learning & Certification
Connected Professional Network
Why Every Practitioner Needs an MCP
Unlock the full potential of your practice with direct support, cutting-edge features, and global assistance
Manufacturer-DirectDirect Access to the Source
When you purchased your software, you gained something most practitioners never get — direct access to the manufacturer of the hardware and the developers of the software.
Hover to learn more →Direct Access to the Source
Biostar Technology is not just a vendor – we're your solution partner. An MCP connects you directly to the people who build and innovate the technology you use every day.
CommunityJoin a Community of Innovation
Your MCP is more than a support plan – it is a community junction where you participate in cutting-edge development.
Hover to learn more →Join a Community of Innovation
Be among the first to access new features, provide feedback that shapes future releases, and stay ahead of the curve while others fall behind.
24 / 7 SupportGlobal Support, Around the Clock
Our staff now operates in two shifts, covering most time zones around the world.
Hover to learn more →Global Support, Around the Clock
Whether you're in North America, Europe, Asia, or beyond – help is available when you need it.
Supercharge Your Practice
Quantum abilities, real results.
With an MCP, you unlock capabilities far beyond your perpetual license. Once activated, your programs are supercharged with Quantum abilities that reduce your analysis time and expand what you can offer your clients:
Extended
After‑Warranty Care
Every MCP includes robust hardware protection that keeps your device — and your practice — running without interruption, long after standard coverage ends.
Send for Inspection
Something happen to your device? Ship it to us and our technicians will diagnose and repair it with meticulous care.
Loaner While You Wait
We keep your practice running seamlessly. A loaner device is dispatched so you never lose a single appointment.
Shipping Covered
We absorb one-way shipping so you are never hit with surprise costs. Simply pack and send.*
* Excludes wear and tear components such as headphones.
The Value is Undeniable
Just 2–3 support incidents per year covers the entire cost of an APX (STANDARD) program — and that's without counting any of the added benefits, software features, or discounts.
The value you receive far exceeds the cost of any MCP tier.
A Program
for Everyone
We designed multiple tiers to fit every practice and budget. No matter where you are in your journey, there is a plan built for you — and the value far exceeds the cost.
Starter
Entry LevelEssential tools and direct support for new practitioners building their foundation.
- Core software access
- Email support
- Basic feature updates
- Community access
Standard
Most PopularThe complete MCP experience for established practices ready to grow and modernize.
- All Starter features
- Priority phone support
- Quantum feature unlocks
- Hardware warranty care
- Early feature access
Premium
Full PowerMaximum capabilities and concierge-level support for high-volume professional clinics.
- All Standard features
- Dedicated account manager
- Early feature access
- Expedited hardware service
- Custom integrations
Energy
with Love
For those who find it difficult, Biostar offers limited sponsorships each year. Do not let cost stand between you and the tools that transform your practice.
Spots are limited — ask us today.
Ask Us About ItSupport Built for Every Stage
of Your Practice
From pay-as-you-go support to comprehensive professional partnerships — each tier provides the tools, support, and resources you need to deliver exceptional care.
Expert
EPX — Full-Time Practitioners
For full-time practitioners who need extended hours, weekly cloud backups, veterinary modules, and the advanced sound therapy suite.
What's included
- ✓Extended support hours
- ✓Weekly cloud backups
- ✓Veterinary modules included
- ✓Advanced sound therapy suite
- ✓Everything in Standard
- ✓Single named user / PC license
The software you already own determines what you can do. Your Maintenance Care Program determines what you will do.
Every tier works — the difference is how far you want to go.
- —All Maintenance Care Programs are for a single named user.
- —Biostar Aether Connect required for support services.
- —Features marked "by request" require activation through your account representative.
- —Beta access is subject to availability and provided during the active program period only.
- —Extended warranty does not cover laptops, shipping, power adapters, damaged cables, or normal wear and tear.
- —Maintenance Care Program fees are in addition to the initial software license cost.
- —Maintenance fees are typically 16–25% of the initial license cost per year.
- —Biostar Technology reserves the right to change or amend these conditions at any time without notice.
Ready to Get Started?
Contact our team to discuss which Maintenance Care Program is right for your practice.